Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through Caldrenova. We currently ship to selected destinations in North America, Europe, Asia and Oceania.

Order Processing

Orders are generally processed within 3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please note that processing time is separate from the estimated transit time listed below.

Shipping Costs

We currently offer free standard shipping to supported destinations.

The shipping options available for your address will be displayed at checkout. Certain remote areas, military addresses, territories, islands or other locations may not be eligible for delivery.

If your address is not supported by our current shipping network, checkout may prevent the order from being completed.

Estimated Transit Times

Estimated transit times begin after your order has been processed and shipped.

United States: 7–12 business days
Canada: 10–15 business days
Germany and France: 5–7 business days
United Kingdom: 6–8 business days
Ireland: 8–10 business days
Netherlands, Belgium, Luxembourg, Austria, Italy and Spain: 7–10 business days
Sweden: 10–12 business days
Norway: 8–10 business days
Denmark and Finland: 8–12 business days
Switzerland: 8–10 business days
Australia: 7–15 business days
New Zealand and Singapore: 3–10 business days
Japan: 6–8 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, customs processing, severe weather, public holidays, peak shopping periods, transportation disruptions, local delivery conditions or other circumstances outside our reasonable control.

United States Shipping

We currently ship to the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, or APO, FPO and DPO military addresses.

Certain remote ZIP codes may also be unavailable for delivery.

Remote and Restricted Areas

Some countries and regions include remote locations that are outside the service area of our current logistics providers.

Availability is determined by the destination entered at checkout.

If we discover after an order is placed that the shipping address cannot be serviced, we will contact you using the information provided with your order. If an alternative delivery arrangement cannot be made, the affected order will be canceled and refunded.

Duties and Import Taxes

Orders shipped through our current international shipping services are sent on a duties-paid basis.

Applicable import duties and import taxes associated with delivery are handled by us or our logistics provider, so customers should not normally be required to pay additional import duties when receiving their order.

If a carrier, postal operator or customs authority unexpectedly requests additional import duties or import taxes, please contact us at support@caldrenova.com before making payment where reasonably possible so that we can review the charge.

This does not affect any sales tax, VAT or other charges that may be displayed and collected at checkout where required by applicable law.

Tracking

Tracking information will be provided after your order has been shipped where tracking is available.

Tracking updates may take some time to appear after the shipping confirmation is issued, particularly while a parcel is being transferred between international and local carriers.

International shipments may be handled by more than one carrier during transit.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country

If you notice an error in your shipping address, please contact us at support@caldrenova.com as soon as possible.

We will make reasonable efforts to update an address before shipment, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply where permitted by law.

Order Cancellations

You may request to cancel an order before it has been shipped.

Once an order has been shipped, cancellation under our voluntary pre-shipment cancellation policy may no longer be possible. However, this does not affect any statutory cancellation, withdrawal, or return rights available to you under applicable law.

Please refer to our Return and Refund Policy for further information.

Delayed Shipments

If your shipment is taking longer than the estimated timeframe, please first review the tracking information provided with your order.

Temporary delays may occur during customs clearance, peak seasons, holidays, weather events or carrier disruptions.

If tracking has not updated for an unusually long period or you believe your parcel may be lost, please contact us at support@caldrenova.com so that we can investigate with the logistics provider.

Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate the parcel, please check the delivery location, household members, neighbors where appropriate, and any secure delivery area associated with your address.

If the parcel still cannot be located, contact us at support@caldrenova.com and we will assist you in reviewing the delivery information.

Returns

Return shipping is governed by our Return and Refund Policy.

For standard returns under our voluntary return policy that are not caused by an incorrect, defective or damaged item, customers are responsible for arranging and paying for return shipping unless applicable law requires otherwise.

Please do not return an order to the original shipping address, our business address, or another address unless we specifically instruct you to do so. Approved return addresses may vary depending on your location and the circumstances of the return.

These return instructions do not limit any mandatory statutory withdrawal, cancellation, return, or consumer rights available under applicable law.

Contact Us

If you have any questions about shipping, tracking or delivery, please contact:

Caldrenova
Email: support@caldrenova.com