RETURN AND REFUND POLICY

Returns

We have a voluntary 30-day return policy. The 30-day return window generally begins when the last item in your order is delivered.

If the final day of the return window falls on a weekend or applicable holiday, the return window may be extended to the next business day in accordance with our return rules.

To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition that you received it, unused and in resalable condition, with any original tags attached and, where reasonably possible, in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can submit a request through your customer account at https://account.caldrenova.com/orders or contact us by email at support@caldrenova.com. We will provide the applicable return instructions and return address, where required.

For returns under our voluntary 30-day return policy, we will provide you with the appropriate return address and return instructions. Return addresses may vary depending on your location and the circumstances of the return.

Please do not send an item back to the original shipping address, our business address, or any other address without first receiving return instructions from us.

For returns made under our voluntary 30-day return policy, items sent without first following our return instructions may not be accepted.

These requirements do not limit any statutory withdrawal, cancellation, return, or consumer rights available under applicable law.

Unless otherwise required by applicable law, or unless the item is defective, damaged, or incorrect, customers are responsible for arranging and paying for return shipping.

We do not provide prepaid return shipping labels for standard returns.

We do not charge a restocking fee for approved standard returns.

You can always contact us with any return questions at support@caldrenova.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.

We will review the issue and provide an appropriate resolution, which may include repair, replacement, refund, or another remedy required by applicable law.

Where required by applicable law, reasonable return shipping costs for defective, damaged, or incorrect items will be covered by us.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including personalized or custom-made products and gift cards.

If an item is specifically identified as “Final Sale” or otherwise non-returnable before purchase, any such restriction will apply only to the extent permitted by applicable law.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different item is to request a return for the item you have and, once your return is approved under our voluntary return policy, place a separate order for the new item.

Order Cancellations

You may request to cancel your order at any time before it has been shipped.

To request a cancellation, you can use the available cancellation option in your customer account at https://account.caldrenova.com/orders or contact us by email at support@caldrenova.com.

Once an order has been shipped, cancellation under our voluntary pre-shipment cancellation policy may no longer be possible.

This does not affect any statutory cancellation, withdrawal, or return rights available to you under applicable law.

European Union Consumer Rights

If your order is delivered to a country in the European Union, mandatory consumer rights available under applicable EU and national law are not limited by our voluntary 30-day return policy.

For qualifying online purchases, EU consumers generally have the right to withdraw from the purchase within 14 days after receiving the goods or, where multiple goods from the same order are delivered separately, after receiving the last item, without providing a reason.

After notifying us of your decision to withdraw, you must generally return the goods within 14 days in accordance with the applicable legal requirements and the return instructions we provide.

For returns made under the statutory right of withdrawal, customers are responsible for the direct cost of returning the goods where they were informed of this responsibility before purchase, unless we agree to cover that cost or applicable law requires otherwise.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning, similar to how you could inspect them in a physical store.

Where permitted by law, you may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the goods.

Where a statutory withdrawal applies, we will reimburse payments that we are legally required to refund, including standard delivery charges if any were paid and applicable law requires their reimbursement.

We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by applicable law.

EU consumers also benefit from a minimum two-year legal guarantee for goods that are defective, not as described, or otherwise fail to conform to the contract. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or refund.

These statutory rights are separate from and in addition to our voluntary 30-day return policy.

United Kingdom Consumer Rights

If your order is delivered to the United Kingdom, your statutory consumer rights are not limited by this policy.

For qualifying online purchases, UK consumers generally have statutory cancellation rights beginning when the order is placed and continuing until 14 days after receiving the goods or, where an order consists of multiple goods delivered separately, after receiving the last item, subject to applicable exceptions.

After notifying us of a qualifying cancellation, you may be required to return the goods within the period required by applicable law.

Your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods also remain unaffected.

Refunds

Once we receive and inspect a return made under our voluntary 30-day return policy, we will notify you and let you know whether the refund has been approved.

Approved refunds under our voluntary return policy are generally processed to your original payment method within 10 business days.

Where applicable law requires a refund to be issued within a different or shorter period, we will comply with that requirement.

For qualifying withdrawals by EU consumers, we will reimburse the payments we are legally required to refund without undue delay and no later than 14 days after we are informed of your decision to withdraw. We will use the original payment method unless you expressly agree otherwise. Where permitted by applicable law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account after we issue it.

If more than 15 business days have passed since we approved and issued your refund and you still have not received it, please contact us at support@caldrenova.com.

MODEL WITHDRAWAL / CANCELLATION FORM

This form is provided for consumers who have a statutory right to withdraw from or cancel a qualifying distance purchase.

You are not required to use this form. You may also exercise your applicable withdrawal or cancellation rights by sending us another clear statement of your decision.

To:

Caldrenova Commerce LLC
Trading name: Caldrenova
30 N Gould St
Ste N
Sheridan, WY 82801
United States
Email: support@caldrenova.com
Telephone: +1 307-357-9760

I hereby give notice that I withdraw from / cancel my contract of sale for the following goods:

Order number:

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper):

Date:

Please send your withdrawal or cancellation notice to support@caldrenova.com. You can also use the available online request options through your customer account at https://account.caldrenova.com/orders. You do not need to use this model form if you provide another clear statement of your decision to withdraw or cancel.